Yes if you live in the middle east we can serve you, and we do ship directly to international customers. 

However, you may reach out to your local importer to purchase a product as it will save you the shipping costs.

Thank you for expressing an interest in joining our team. We take pride in being a great place to work in the action sports industry. However the job opportunity will be for people accross the GCC countries.

To see if there are any current openings, you can always reach out to us. For this, you can email us your resume and a brief explanation of why you believe you would be a good fit for our team. 

We will keep your information on file if any opportunities match your qualifications become available.

Thank you for shopping at CityBeach.ae. We strive to ensure that you are completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions under which you may return or seek a refund for items purchased from our online store. Please read this policy carefully before making a purchase.

Return Eligibility and Timeframe: 1.1. You have a period of 7 calendar days from the date of delivery to initiate a return or refund request. 1.2. To be eligible for a return or refund, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. 1.3. Certain items, such as intimate apparel, swimwear, and personalized or custom-made products, are not eligible for return or refund unless they are defective.
Return Process: 2.1. To initiate a return or refund, please contact our customer service team at support@citybeach.ae or 00971585549098. Provide your order details, including the order number and item(s) you wish to return. 2.2. Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) if your request is eligible. 2.3. Please ensure that the item(s) are securely packaged to prevent any damage during transit. Include the RMA number on the outside of the package.
Refund Process: 3.1. Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. 3.2. If the returned item(s) are deemed eligible for a refund, we will process your refund within 15 days of receiving the item(s). 3.3. Refunds will be issued in the original form of payment used for the purchase. If this is not possible, we will offer store credit as an alternative. 3.4. Please note that shipping fees, customs duties, and other additional charges are non-refundable.
Exchanges: 4.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items: 5.1. If you receive a damaged or defective item, please contact our customer service team immediately upon receipt. 5.2. We may request supporting evidence, such as photographs or a detailed description, to assist us in assessing the damage or defect. 5.3. If the item is confirmed to be damaged or defective, we will arrange for a replacement, repair, or refund, depending on the circumstances.
Cancellation Policy: 6.1. If you wish to cancel your order, please contact our customer service team as soon as possible. 6.2. If your order has not yet been dispatched, we will cancel it and issue a refund. However, if the order has already been shipped, the standard return process outlined above will apply.
UAE Consumer Rights: 7.1. Our return and refund policy is in accordance with the UAE Consumer Protection Laws. 7.2. These policies do not affect your statutory rights as a consumer.
Contact Information: If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at:
Email: support@citybeach.ae
Phone: 00971585549098

We reserve the right to update or modify this Return and Refund Policy at

any time without prior notice. It is your responsibility to review this policy periodically for any changes.

Please note that this Return and Refund Policy applies only to purchases made through CityBeach.ae and not to any offline or third-party purchases.

Last updated: 12 June 2023

For six months from the date of purchase, City Beach warrants that its products will be free of defects in material or quality to the original purchaser. 

If a product is found to be defective by City Beach itself, then they are liable for the repair, or replacement of the defective product at its sole discretion.

At City Beach it is very easy to return or exchange the purchased product. All you have to provide is a proof of the purchase. Either the tax invoice or purchase receipt. After proper analysis of your item, we will approve the exchange. One thing to keep in mind is that the returning item needs to be within the actual packaging and must be able to be resold. If you are experiencing any kind of difficulty accessing our online store, please do get in touch.

Just reach out to us, if you find out any fault in the product. We will then assess the fault and give you the necessary guidance on how to proceed.